feat(secretaria): assina as respostas da IA com "*Nome:*" em negrito

A Secretária passa a prefixar cada resposta enviada com o PRIMEIRO nome do
agente em negrito (ex.: "Ana — Atendente Virtual" → "*Ana:*\n<resposta>"),
igual à assinatura do operador humano — identifica a IA na caixa compartilhada
e é por-sessão (número com agente "Ana Clínica A" assina "*Ana:*"). Aplicado no
envio e no corpo persistido, nos dois caminhos (auto-reply e painel /ask).

Testado em dev: a Ana respondeu no WhatsApp com "*Ana:*" em negrito.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>

newwhats.clube67.com/newwhats.local/plugins/ext-api/backend/routes.js

@@ -205,11 +205,17 @@ function buildExtRoutes(prisma, manager, db, config, hooks, io) {
     const router = (0, express_1.Router)();
     // ── Helper: envia reply da IA via WA e persiste no banco principal ─────────
     async function sendSecretariaReply(opts) {
-        const { instanceId, tenantId, chatId, jid, reply } = opts;
+        const { instanceId, tenantId, chatId, jid, reply, agentName } = opts;
         const sock = manager?.getSocket(instanceId);
         if (!sock)
             return;
-        const sent = await sock.sendMessage(jid, { text: reply }).catch(() => null);
+        // Assinatura da Secretária: prefixa "*Nome:*\n" (negrito) com o PRIMEIRO nome
+        // do agente (ex.: "Ana — Atendente Virtual" → "Ana"). Identifica a IA na caixa
+        // compartilhada — como a assinatura do operador humano. O ":" fica DENTRO do
+        // negrito p/ todos os dispositivos verem "Ana:" em negrito consistente.
+        const first = (agentName ?? '').trim().split(/[\s—–-]+/).filter(Boolean)[0];
+        const text = first ? `*${first}:*\n${reply}` : reply;
+        const sent = await sock.sendMessage(jid, { text }).catch(() => null);
         const persisted = await prisma.message.create({
             data: {
                 tenantId,
@@ -219,7 +225,7 @@ function buildExtRoutes(prisma, manager, db, config, hooks, io) {
                 messageId: sent?.key.id ?? `sec-${Date.now()}`,
                 fromMe: true,
                 type: 'TEXT',
-                body: reply,
+                body: text,
                 status: 'SENT',
                 timestamp: new Date(),
             },
@@ -345,7 +351,8 @@ function buildExtRoutes(prisma, manager, db, config, hooks, io) {
         const brain = new brain_1.ProtocolEngine(db, config);
         const reply = await brain.chat(conv.id, text.trim(), { tenantId, hooks, clinicaId: channel?.clinica_id, instanceId });
         await sock?.sendPresenceUpdate('paused', jid).catch(() => { });
-        await sendSecretariaReply({ instanceId, tenantId, chatId, jid, reply });
+        const secAgent = await db('sec_agents').where({ id: conv.agent_id }).select('name').first();
+        await sendSecretariaReply({ instanceId, tenantId, chatId, jid, reply, agentName: secAgent?.name });
     });
     // ── Escalation notification listener ──────────────────────────────────────
     // When escalar_humano tool fires, send a WA message to the configured admin phone.
@@ -1795,12 +1802,14 @@ function buildExtRoutes(prisma, manager, db, config, hooks, io) {
                 select: { id: true, instanceId: true },
             });
             if (chat) {
+                const secAgent = await db('sec_agents').where({ id: conv.agent_id }).select('name').first();
                 await sendSecretariaReply({
                     instanceId: chat.instanceId,
                     tenantId,
                     chatId: chat.id,
                     jid: chatId,
                     reply,
+                    agentName: secAgent?.name,
                 });
             }
             res.json({

newwhats.clube67.com/newwhats.local/plugins/ext-api/backend/routes.ts

@@ -182,11 +182,18 @@ export function buildExtRoutes(
     chatId: string
     jid: string
     reply: string
+    agentName?: string
   }): Promise<void> {
-    const { instanceId, tenantId, chatId, jid, reply } = opts
+    const { instanceId, tenantId, chatId, jid, reply, agentName } = opts
     const sock = manager?.getSocket(instanceId)
     if (!sock) return
-    const sent = await sock.sendMessage(jid, { text: reply }).catch(() => null)
+    // Assinatura da Secretária: prefixa "*Nome:*\n" (negrito) com o PRIMEIRO nome
+    // do agente (ex.: "Ana — Atendente Virtual" → "Ana"). Identifica a IA na caixa
+    // compartilhada — como a assinatura do operador humano. O ":" fica DENTRO do
+    // negrito p/ todos os dispositivos verem "Ana:" em negrito consistente.
+    const first = (agentName ?? '').trim().split(/[\s—–-]+/).filter(Boolean)[0]
+    const text = first ? `*${first}:*\n${reply}` : reply
+    const sent = await sock.sendMessage(jid, { text }).catch(() => null)
     const persisted = await prisma.message.create({
       data: {
         tenantId,
@@ -196,7 +203,7 @@ export function buildExtRoutes(
         messageId: sent?.key.id ?? `sec-${Date.now()}`,
         fromMe: true,
         type: 'TEXT',
-        body: reply,
+        body: text,
         status: 'SENT',
         timestamp: new Date(),
       },
@@ -328,7 +335,8 @@ export function buildExtRoutes(
     const reply = await brain.chat(conv.id as string, text.trim(), { tenantId, hooks, clinicaId: channel?.clinica_id, instanceId })
 
     await sock?.sendPresenceUpdate('paused', jid).catch(() => {})
-    await sendSecretariaReply({ instanceId, tenantId, chatId, jid, reply })
+    const secAgent = await db('sec_agents').where({ id: conv.agent_id }).select('name').first()
+    await sendSecretariaReply({ instanceId, tenantId, chatId, jid, reply, agentName: secAgent?.name })
   })
 
   // ── Escalation notification listener ──────────────────────────────────────
@@ -1662,12 +1670,14 @@ export function buildExtRoutes(
         select: { id: true, instanceId: true },
       })
       if (chat) {
+        const secAgent = await db('sec_agents').where({ id: conv.agent_id }).select('name').first()
         await sendSecretariaReply({
           instanceId: chat.instanceId,
           tenantId,
           chatId: chat.id,
           jid: chatId,
           reply,
+          agentName: secAgent?.name,
         })
       }